Create a request in the Online Cabinet in advance and send package directly at the branch.

In most European countries, international shipments sent between individuals valued up to 44 EUR, marked as “gift” or “personal belongings,” are not subject to customs duties or VAT. However, additional customs or tax charges may apply if the customs authorities of the destination country: assess that the value of the package contents exceeds 44 EUR; detect discrepancies between the actual contents and the description in the declaration. Customs will hold the package if it contains prohibited items. In case of violation, the package may be disposed of, returned to the sender, or customs charges may be applied, among other consequences.

If customs formalities need to be carried out, the partner may communicate with the recipient using the provided contact details.

Use the product “Seller one“.

The full list of prohibited items is available at the link.

The most common prohibited items are: food, medicines and dietary supplements, money, tobacco products, alcohol, flammable materials, perfumes.

No, shipments are not additionally insured. “Nova Poshta Global” is responsible within the declared value of the shipment in the invoice.

Use the calculator in the Rates section by specifying the destination country and the package dimensions.

The courier will deliver the package to the recipient’s door.

The volumetric weight of the parcel is indicated in kilograms and is calculated using the formula:

Length [cm] × Width [cm] × Height [cm] / 5,000.

The declared value must equal the actual (market) value of the shipment.

A notification about the parcel can be sent to the recipient’s email. If customs payments need to be made or there are other issues regarding the shipment, the information will be sent to the recipient’s email address.

Shipments addressed to an individual are handed over to any adult who can accept the package at the address specified in the waybill, without document verification.

Shipments are always handed over in a sealed form; the operator does not check the contents of the package.

Delivery is contactless, the courier does not call. To track the shipment, please use the tracking service of our partner UPS Tracking

Customs duties are paid only by the recipient abroad. Payment can be made to the courier upon delivery or online on the partner’s website.

Payment is made online in the online cabinet My cabinet Nova Global after creating a shipment draft.

The user can make payment in three ways: card payment, Apple Pay, or Google Pay.

Yes, it can be changed automatically. Previously charged funds are refunded and the system automatically charges the new transportation fee based on the control weighing results.

a) Card payment. When creating the shipment, the company “Nova Poshta Global” reserves the delivery amount calculated by the Cabinet.

If the delivery cost increases within 20%, the reserved funds are returned to the payer’s card, and the new amount is automatically charged from their account. If there are insufficient funds in the account, the system will make two more attempts to charge with a 3-hour interval. If the payment fails, the payer receives an SMS requesting payment of the full delivery cost within 7 days.

If the delivery cost exceeds 20% of the initially reserved amount, the reserved funds are automatically returned to the payer’s card, and they receive an SMS requesting payment of the new delivery cost within 7 days. If the final delivery cost is less than the reserved amount, the difference is returned to the payer’s card, and the necessary amount is charged automatically.

b) Apple Pay and Google Pay. When using Apple Pay or Google Pay, if the delivery cost decreases, the refund to the payer’s account is made within 72 hours, and the necessary amount is charged automatically. If the cost increases within 20%, the additional amount is charged from the payer’s card within 72 hours. If there are insufficient funds on the card, a negative balance is formed within the required payment amount. If the delivery cost increases by more than 20%, the reserved funds are returned to the payer’s card, and the payer receives an SMS informing them of the need to pay the new delivery cost within 7 days.