Making delivery easy for life and business

We aspire to be a team, not a family

Family is unconditional love, despite the misbehavior of your child, for example. A team means striving to be a better partner in the team, caring for your colleagues, and knowing that your efforts, along with everyone else’s, contribute to the overall result. We like to draw examples from Formula 1 teams and their interactions during pit stops, where the failure of one team member immediately leads to the failure of the entire team. It’s unfortunate to be excluded from our team, but there is nothing shameful about it. Being part of our Dream Team can be the best moment in your professional life.

In the dream team, collaboration and trust work wonders because your colleagues not only excel in their work but also collaborate seamlessly with others. When describing dedication, we say, “You find time to help colleagues. You openly and proactively share information.” We want our new colleagues to feel welcome and receive the necessary support for effective work.

Ultimately, your financial security depends on your skills and reputation, not just the length of your tenure in the company. At Global, you gain extensive experience working on challenging global tasks with outstanding colleagues, and the new knowledge enhances your value in the future.

Freedom and Responsibility

There are companies where people walk past trash in the office, expecting someone else to pick it up, and there are companies where employees lean down to pick up the trash, just as they would at home. We strive to be those who don’t pass by, a company where everyone feels responsible for helping the team at every stage. Picking up trash is a metaphor for solving problems, both small and large, never thinking, “It’s not my job.” We have no rules for cleaning up real or metaphorical trash. We aim to create a sense of ownership, making such behavior natural.

We believe that people show their best results when they are trusted and given the freedom to make changes for the better. Therefore, we encourage independence and empower our employees whenever possible. You might think that such freedom provokes chaos. But we also don’t enforce a dress code, and so far, no one has come to work naked. The morale is that not everything requires rules. Most people understand why it’s better to dress appropriately in the office.

Open Dissent

If you disagree with someone on a significant matter, you should explain your reasons, preferably in a private discussion. During the discussion, different viewpoints can be highlighted, and a concise written formulation of key questions can help people consider the most rational courses of action and facilitate the exchange of ideas. The decision-making leader should consider, understand, and review your thoughts but may not agree with you. Once the leader makes a decision, we expect everyone to work towards its successful outcome. In the future, if new and important information arises, you can ask the leader to reconsider the issue. Silent dissent is unacceptable and unproductive.

Context over Control

Our goal is for experts to make the right decisions independently and consult with the manager only when uncertain about the correctness of their choices. The task of a leader at any stage is to create a clear context in which everyone is adequately informed to make successful decisions as a whole.

In the “context over control” philosophy, there are few exceptions, such as in emergency situations when there is no time to think about the right context and principles, or when a team newcomer is not sufficiently familiar with the context to act with full confidence, or when it becomes evident that decision-making authority temporarily resides elsewhere.

We tell people that they don’t have to try to please the manager. It’s better to strive to work for the benefit of the business. Not receiving approval from the manager is not a problem. The real problem lies in temporarily attempting to conceal something. It’s perfectly fine to say to the manager, “I know you disagree with me, but I will proceed with X because I believe it is the best course of action. Let me know if you want to override my decision.” We absolutely don’t want employees to merely assume what we are going to do or what the manager desires and act based on those assumptions.

Well-Coordinated, Loosely Coupled

As a company grows, it often encounters the situation of rigid centralization, which reduces its flexibility and increases immobility. The reasons for this may include:

• Top management’s interference in numerous trivial decisions
• Numerous interdepartmental meetings to coordinate tactics
• Prioritizing the satisfaction of other teams over satisfying customer needs

However, we have managed to avoid such unpleasant situations through excellent coordination and loose coupling. We spend a lot of time discussing strategy together but then trust each other to execute tactics without prior confirmation. Often, two groups working towards common goals are unaware of each other’s actions and do not seek confirmation. If certain actions seem erroneous in subsequent stages, we openly discuss it. Perhaps we will realize that the strategy was too unclear or that the tactics do not align with the approved strategy. Then we will explore opportunities to avoid such issues in the future.

The success of the “Well-Coordinated, Loosely Coupled” working principle depends on the collaborative efforts of productive employees and an effective context. Ultimately, the ultimate goal is business growth and returns, as well as greater flexibility and maneuverability. We strive to be big, fast, and agile.

Pursuit of Excellence

Newly onboarded specialists in their first months of work are invariably amazed at how well our culture description aligns with the reality they experience. We are constantly working on improving our culture – every day, we strive to make it better. Each employee who joins us contributes to the development and evolution of Nova Global’s DNA. Together, we find new ways to achieve more. In a few years, we will feel noticeable positive changes in work efficiency compared to the past. We learn faster thanks to the increased number of dedicated people with diverse perspectives, all seeking the best paths towards more coordinated, flexible, and effective collaboration.