Accompanying documents

For example

● When shipping abroad in accordance with the customs legislation in the recipient country, customs fees may be charged, which will have to be paid to the Recipient. If necessary, an email with a request to pay customs fees can be sent to the Recipient.
● Please, note that customs fees are charged on all product categories, including gifts or warranty returns.
● The duty-free threshold in most European countries is 0 EUR, which means that all international express shipments are subject to customs clearance and payment of duties by the recipient.
● For export shipments worth more than EUR 10,000, filling out a customs declaration is mandatory. More details are provided in the Accompanying documents section. Export customs clearance takes place either in the shipment’s destination country or transit country.
●  Customs rates for legal entities (USD / EUR) <a style="color: #da291c; text-decoration: underline;" href="/wp-content/uploads/2025/10/taryfy-na-mbp-vid-01082025-valyuta.pdf">at the link</a>.

● Customs services may request additional information about the content and value of the goods in the parcel from the Sender or Recipient.
● In the event that the parcel’s contents are interpreted as a commercial batch at the customs, duties will be imposed over the parcel according to the rules of charging customs duties on commercial goods, or the parcel will be returned to the Sender.
● The delivery service in the country of destination contacts the Recipient by email.
● If the Recipient has not responded to the message and/or the delivery has not made due to incorrect data of the Recipient, the parcel can be returned to the Recipient in Ukraine, or it is also possible to clarify the details and send it for redelivery.

Import to Ukraine

Export from Ukraine

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Agreement for legal entities of NP Global LLC

Terms of service of NP Global LLC

Tariffs for customs brokerage services for legal entities

Dangerous and prohibited shipments of NP Global LLC

List of documents for legal entities

Example of an invoice for legal entities

Invoice form for legal entities

Claim form for international delivery for legal entities and individual entrepreneurs 

Supplier Code of Conduct

Instruction on customs clearance of import consignments at the CSC Lviv/Kyiv for legal entities

Public offer of accession for participation of legal entities in the discount program

We will guide you through the simple steps to send abroad with Nova Global:
● Register in your <a class="_ymio1r31 _ypr0glyw _zcxs1o36 _mizu1p6i _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu1r31 _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _syaz14q2 _ect41gqc _1a3b1r31 _4fpr8stv _5goinqa1 _f8pj14q2 _9oik1r31 _1bnxglyw _jf4cnqa1 _30l314q2 _1nrm1r31 _c2waglyw _1iohnqa1 _9h8h16c2 _1053w7te _1ienw7te _n0fxw7te _1vhvg3x0" title="https://my.nova.global/auth" href="https://my.nova.global/auth" data-renderer-mark="true">Nova Global</a> account
● If you want to send as a legal entity, conclude an agreement using EDI or through a personal manager, who will be immediately connected to your account.
● Process the shipment, indicating all details about the cargo, recipient, destination country, and register the shipment.
● Choose a convenient way to send your cargo:
+ at the nearest <a class="_ymio1r31 _ypr0glyw _zcxs1o36 _mizu1p6i _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu1r31 _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _syaz14q2 _ect41gqc _1a3b1r31 _4fpr8stv _5goinqa1 _f8pj14q2 _9oik1r31 _1bnxglyw _jf4cnqa1 _30l314q2 _1nrm1r31 _c2waglyw _1iohnqa1 _9h8h16c2 _1053w7te _1ienw7te _n0fxw7te _1vhvg3x0" title="https://novaposhta.ua/en/departments/" href="https://novaposhta.ua/en/departments/" data-renderer-mark="true">Nova Poshta branch</a>
+ partner network of parcel lockers and pick-up points
● track the shipment in your business account, or via the link <a class="_ymio1r31 _ypr0glyw _zcxs1o36 _mizu1p6i _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu1r31 _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _syaz14q2 _ect41gqc _1a3b1r31 _4fpr8stv _5goinqa1 _f8pj14q2 _9oik1r31 _1bnxglyw _jf4cnqa1 _30l314q2 _1nrm1r31 _c2waglyw _1iohnqa1 _9h8h16c2 _1053w7te _1ienw7te _n0fxw7te _1vhvg3x0" title="https://nova.global/en-ua/track/" href="https://nova.global/en-ua/track/" data-renderer-mark="true">Parcel Tracking Nova Global</a>

1. How to send with Nova Global

To help you save time and money, we have created a business account – a convenient platform for efficient shipment management. It allows you to automate processes, analyze statistics, and receive personalized rates, making your business more flexible and competitive. Thanks to the business account, you will be able to optimize delivery costs, simplify logistics management, and focus on developing your business.
Key advantages of the business account:
<ul class="ak-ul" data-indent-level="1">
<li>
Convenient shipment management: a centralized platform for processing, tracking, and managing shipments, saving time and minimizing the risk of errors.
</li>
<li>
Process automation: the ability to save templates with quick loading of customer and product information, which simplifies routine tasks and increases efficiency.
</li>
<li>
Statistics and analytics: access to detailed reporting that helps control costs, track performance, and improve logistics processes.
</li>
<li>
Individual rates: the ability to set up special cooperation conditions and use all the benefits of the loyalty program, which allows optimizing delivery costs.
</li>
<li>
Customer support: access to quick support from care specialists and online consultations in the account, which allows for prompt resolution of issues.
</li>
</ul>

2. Business Account and its functions

The shipping cost can be quickly calculated using the calculator on the Nova Global website <a class="_ymio1r31 _ypr0glyw _zcxs1o36 _mizu1p6i _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu1r31 _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _syaz14q2 _ect41gqc _1a3b1r31 _4fpr8stv _5goinqa1 _f8pj14q2 _9oik1r31 _1bnxglyw _jf4cnqa1 _30l314q2 _1nrm1r31 _c2waglyw _1iohnqa1 _9h8h16c2 _1053w7te _1ienw7te _n0fxw7te _1vhvg3x0" title="https://nova.global/en-ua/for-business/tariffs/" href="https://nova.global/en-ua/for-business/tariffs/" data-renderer-mark="true">Business tariffs Nova Global</a>.
To do this, you need to enter the following data:
● Weight and dimensions of the shipment
● Delivery route
When placing an order in the <a class="_ymio1r31 _ypr0glyw _zcxs1o36 _mizu1p6i _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu1r31 _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _syaz14q2 _ect41gqc _1a3b1r31 _4fpr8stv _5goinqa1 _f8pj14q2 _9oik1r31 _1bnxglyw _jf4cnqa1 _30l314q2 _1nrm1r31 _c2waglyw _1iohnqa1 _9h8h16c2 _1053w7te _1ienw7te _n0fxw7te _1vhvg3x0" title="https://my.nova.global/auth" href="https://my.nova.global/auth" data-renderer-mark="true">Nova Global</a> business account, the shipping cost is automatically calculated based on the entered data.
The website presents standard delivery tariffs. If your shipment requires special transportation conditions, or exceeds standard dimensions (maximum shipment weight – 68 kg; dimensions: length up to 120 cm, width up to 80 cm, height up to 69 cm), you can use the special delivery conditions <a class="_ymio1r31 _ypr0glyw _zcxs1o36 _mizu1p6i _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu1r31 _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _syaz14q2 _ect41gqc _1a3b1r31 _4fpr8stv _5goinqa1 _f8pj14q2 _9oik1r31 _1bnxglyw _jf4cnqa1 _30l314q2 _1nrm1r31 _c2waglyw _1iohnqa1 _9h8h16c2 _1053w7te _1ienw7te _n0fxw7te _1vhvg3x0" title="https://nova.global/en-ua/for-business/freight/" href="https://nova.global/en-ua/for-business/freight/" data-renderer-mark="true">Freight &#8211; Nova Global</a>
What are the weight and dimension restrictions? <button type="button" data-testid="anchor-button" aria-hidden="true"></button>
Maximum shipment weight – 68 kg. Dimensions: length up to 120 cm, width up to 80 cm, height up to 69 cm.
If there are weight restrictions in the country, and in the <a class="_ymio1r31 _ypr0glyw _zcxs1o36 _mizu1p6i _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu1r31 _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _syaz14q2 _ect41gqc _1a3b1r31 _4fpr8stv _5goinqa1 _f8pj14q2 _9oik1r31 _1bnxglyw _jf4cnqa1 _30l314q2 _1nrm1r31 _c2waglyw _1iohnqa1 _9h8h16c2 _1053w7te _1ienw7te _n0fxw7te _1vhvg3x0" title="https://my.nova.global/auth" href="https://my.nova.global/auth" data-renderer-mark="true">Nova Global</a> business account or on the website <a class="_ymio1r31 _ypr0glyw _zcxs1o36 _mizu1p6i _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu1r31 _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _syaz14q2 _ect41gqc _1a3b1r31 _4fpr8stv _5goinqa1 _f8pj14q2 _9oik1r31 _1bnxglyw _jf4cnqa1 _30l314q2 _1nrm1r31 _c2waglyw _1iohnqa1 _9h8h16c2 _1053w7te _1ienw7te _n0fxw7te _1vhvg3x0" title="https://nova.global/en-ua/for-business/tariffs/" href="https://nova.global/en-ua/for-business/tariffs/" data-renderer-mark="true">Business tariffs Nova Global</a> there is no possibility to calculate the shipping cost, please contact the <a class="_ymio1r31 _ypr0glyw _zcxs1o36 _mizu1p6i _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu1r31 _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _syaz14q2 _ect41gqc _1a3b1r31 _4fpr8stv _5goinqa1 _f8pj14q2 _9oik1r31 _1bnxglyw _jf4cnqa1 _30l314q2 _1nrm1r31 _c2waglyw _1iohnqa1 _9h8h16c2 _1053w7te _1ienw7te _n0fxw7te _1vhvg3x0" title="https://nova.global/en-ua/contact/" href="https://nova.global/en-ua/contact/" data-renderer-mark="true">Nova Global Contacts</a> customer care service or a manager to find an individual solution.
How is volumetric weight calculated for international shipments?<button type="button" data-testid="anchor-button" aria-hidden="true"></button>
The calculation is performed using the formula:
volumetric weight [kg] = Length [cm] x Width [cm] x Height [cm] / 5,000.

3. How to calculate shipping cost?

Returning cargo to Ukraine is possible depending on the country of delivery, and its cost is calculated individually and is not included in standard tariffs. If the duty-free threshold is exceeded, upon return to Ukraine, the cargo will require customs clearance and payment of customs duties.
Disposal of cargo outside Ukraine is carried out free of charge at the client&#8217;s request to the Nova Global customer care service &#8211; <a class="_ymio1r31 _ypr0glyw _zcxs1o36 _mizu1p6i _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu1r31 _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _syaz14q2 _ect41gqc _1a3b1r31 _4fpr8stv _5goinqa1 _f8pj14q2 _9oik1r31 _1bnxglyw _jf4cnqa1 _30l314q2 _1nrm1r31 _c2waglyw _1iohnqa1 _9h8h16c2 _1053w7te _1ienw7te _n0fxw7te _1vhvg3x0" title="https://nova.global/en-ua/contact/" href="https://nova.global/en-ua/contact/" data-renderer-mark="true">Nova Global Contacts</a>.

4. Returns and Disposal

For additional consultation regarding possible customs and VAT charges, the recipient should contact the customs authorities in the destination country, as conditions may vary depending on the region.
Examples of duty-free thresholds for some countries:
● USA: 799 USD
● Canada: 22 CAD (≈15.7 USD)
● Mexico: 50 USD
For details on other countries, we recommend contacting the relevant customs authorities or getting advice from Nova Global customer care specialists &#8211; <a class="_ymio1r31 _ypr0glyw _zcxs1o36 _mizu1p6i _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu1r31 _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _syaz14q2 _ect41gqc _1a3b1r31 _4fpr8stv _5goinqa1 _f8pj14q2 _9oik1r31 _1bnxglyw _jf4cnqa1 _30l314q2 _1nrm1r31 _c2waglyw _1iohnqa1 _9h8h16c2 _1053w7te _1ienw7te _n0fxw7te _1vhvg3x0" title="https://nova.global/en-ua/contact/" href="https://nova.global/en-ua/contact/" data-renderer-mark="true">Nova Global Contacts</a>. You can also find information on customs thresholds in countries around the world <a href="https://nova.global/en-ua/for-business/customs-clearance/">on the website</a>.
How can I pay customs duties when exporting?<button type="button" data-testid="anchor-button" aria-hidden="true"></button>
When exporting an international shipment from Ukraine, the recipient may be charged customs duties in accordance with the customs legislation of the destination country. The recipient is informed of the need to pay customs duties by email. For more accurate information and details on other countries, we recommend contacting the relevant customs authorities or getting advice from Nova Global customer care specialists &#8211; <a class="_ymio1r31 _ypr0glyw _zcxs1o36 _mizu1p6i _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu1r31 _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _syaz14q2 _ect41gqc _1a3b1r31 _4fpr8stv _5goinqa1 _f8pj14q2 _9oik1r31 _1bnxglyw _jf4cnqa1 _30l314q2 _1nrm1r31 _c2waglyw _1iohnqa1 _9h8h16c2 _1053w7te _1ienw7te _n0fxw7te _1vhvg3x0" title="https://nova.global/en-ua/contact/" href="https://nova.global/en-ua/contact/" data-renderer-mark="true">Nova Global Contacts</a>.
Also on our website, we have collected information on customs thresholds in countries around the world <span data-inline-card="true" data-card-url="https://nova.global/en-ua/for-business/customs-clearance/" data-annotation-inline-node="true" data-renderer-start-pos="10329" data-annotation-mark="true" data-ssr-placeholder="0vDZ-:EfLS5:z8NN7:qz-Pe:Y6119-4"><a class="_1yt4x7n9 _2rko12b0 _v56415x0 _1e0c1nu9 _16d9qvcn _syaz14q2 _1rkwglyw _4cvx15qp _19it7r9e _bfhkhp5a _1a3b1r31 _4fprglyw _5goinqa1 _9oik1r31 _1bnxglyw _jf4cnqa1 _1nrm1r31 _c2waglyw _1iohnqa1 _uizt1kdv _nt751r31 _49pcglyw _1hvw1o36 _1372tlke _7ehi1s3c _1j5pglyw _1di6fg4m" tabindex="0" role="button" href="https://nova.global/en-ua/for-business/customs-clearance/" data-testid="inline-card-resolved-view">Customs clearance for business Nova Global</a>

5. Payment of customs duties

International delivery services are paid for by the sender, while customs duties and payments are paid for by the recipient.
Customers who have signed a contract with Nova Global have the option of third-party payment. Simply contact your manager or the Nova Global customer care service &#8211; <a class="_ymio1r31 _ypr0glyw _zcxs1o36 _mizu1p6i _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu1r31 _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _syaz14q2 _ect41gqc _1a3b1r31 _4fpr8stv _5goinqa1 _f8pj14q2 _9oik1r31 _1bnxglyw _jf4cnqa1 _30l314q2 _1nrm1r31 _c2waglyw _1iohnqa1 _9h8h16c2 _1053w7te _1ienw7te _n0fxw7te _1vhvg3x0" title="https://nova.global/en-ua/contact/" href="https://nova.global/en-ua/contact/" data-renderer-mark="true">Nova Global Contacts</a>

6. Can the recipient pay for delivery?

Delivery times for shipments are indicated in business days from capital to capital and do not include the day of shipment pickup. Delivery times are approximate and cannot be considered as strictly defined and guaranteed; they may differ from those specified in the MEN or on the website and do not include:
● the day the MEV is handed over for transportation;
● weekends;
● official holidays;
● days when banking institutions are closed;
● the duration (periods) of delays related to shipment security checks;
● customs clearance times for shipments;
● delays caused by circumstances beyond the performer&#8217;s control.
Average delivery times:
● USA from 8-10 days
● Canada from 8-12 days
● Europe from 5 days

7. What are the delivery times for shipments?

You can track your shipment in your business account or via the link <a class="_ymio1r31 _ypr0glyw _zcxs1o36 _mizu1p6i _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu1r31 _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _syaz14q2 _ect41gqc _1a3b1r31 _4fpr8stv _5goinqa1 _f8pj14q2 _9oik1r31 _1bnxglyw _jf4cnqa1 _30l314q2 _1nrm1r31 _c2waglyw _1iohnqa1 _9h8h16c2 _1053w7te _1ienw7te _n0fxw7te _1vhvg3x0" title="https://nova.global/en-ua/track/" href="https://nova.global/en-ua/track/" data-renderer-mark="true">Parcel Tracking Nova Global</a>, which displays the tracking number of the partner delivering in the destination country. You can provide this tracking number to your buyer.

8. Where can I track my shipment?

To change the delivery address, please contact Nova Global customer support &#8211; <a class="_ymio1r31 _ypr0glyw _zcxs1o36 _mizu1p6i _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu1r31 _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _syaz14q2 _ect41gqc _1a3b1r31 _4fpr8stv _5goinqa1 _f8pj14q2 _9oik1r31 _1bnxglyw _jf4cnqa1 _30l314q2 _1nrm1r31 _c2waglyw _1iohnqa1 _9h8h16c2 _1053w7te _1ienw7te _n0fxw7te _1vhvg3x0" title="https://nova.global/en-ua/contact/" href="https://nova.global/en-ua/contact/" data-renderer-mark="true">Nova Global Contacts</a>
General information for changing the delivery address:
● Address changes are possible until the parcel is dispatched from Ukraine, so please check the shipment status and contact customer support in a timely manner.
● Provide the necessary order information (order number, current address, new address) and any other details that may be required for delivery.
● Receive confirmation of the address change.
● Re-delivery to a new address is also possible. This service is paid, and the cost depends on the delivery country.

9. How to change the delivery address?

● food products and honey
● medicines and dietary supplements
● money
● postage stamps
● alcohol
● flammable materials
● alcohol-containing perfumes and varnishes
● untreated wood
● dual-use goods and weapon replicas

10. Prohibited items (full list on the website)

In case of total loss or damage of the shipment, due to the company&#8217;s fault, you will be compensated for the monetary value of the declared value of the shipment, as stated in the MEN and invoice.
In case of discrepancy between the actual value of the shipment and the value stated in the MEN and/or prohibited goods, customs officers may seize items from the shipment, return them to Ukraine, charge customs duties, etc.

11. Are international shipments insured?

Delivery is carried out by courier directly to the recipient&#8217;s door with the help of our partners. We currently cooperate with over twenty courier services worldwide. This allows us to ensure reliable and fast delivery, choosing optimal logistics solutions depending on the country or region.
What are the conditions for receiving a parcel at the address?<button type="button" data-testid="anchor-button" aria-hidden="true"></button>
A shipment addressed to an individual may be handed directly to the recipient specified in the MPO, or to another person authorized to receive the international shipment on their behalf (including persons located in the same premises, or neighbors). The shipment will not be handed over to such a person if there are reasonable doubts about their right to receive it. The recipient&#8217;s signature confirms the full provision of the service. The recipient must be of legal age.

12. How is international delivery carried out?

When exporting, you must provide a detailed description of the contents of the shipment, item by item. You need to specify the Ukrainian Classification of Goods for Foreign Economic Activity (UKTZED) code (automatically determined when processing in the <a class="_ymio1r31 _ypr0glyw _zcxs1o36 _mizu1p6i _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu1r31 _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _syaz14q2 _ect41gqc _1a3b1r31 _4fpr8stv _5goinqa1 _f8pj14q2 _9oik1r31 _1bnxglyw _jf4cnqa1 _30l314q2 _1nrm1r31 _c2waglyw _1iohnqa1 _9h8h16c2 _1053w7te _1ienw7te _n0fxw7te _1vhvg3x0" title="https://my.nova.global/auth" href="https://my.nova.global/auth" data-renderer-mark="true">Nova Global</a> Cabinet), the country of origin, material, and cost per unit.

13. What should be included in the shipment description?

Customs control and customs clearance of goods containing intellectual property rights protected by law and exported from the customs territory of Ukraine are carried out in the general procedure, taking into account the specifics established by the Customs Code of Ukraine and other laws of Ukraine. Confirmation from the authorized state body in the field of intellectual property rights protection regarding the right to the intellectual property object, as well as its value, is required. The list of intellectual property objects <a class="_ymio1r31 _ypr0glyw _zcxs1o36 _mizu1p6i _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu1r31 _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _syaz14q2 _ect41gqc _1a3b1r31 _4fpr8stv _5goinqa1 _f8pj14q2 _9oik1r31 _1bnxglyw _jf4cnqa1 _30l314q2 _1nrm1r31 _c2waglyw _1iohnqa1 _9h8h16c2 _1053w7te _1ienw7te _n0fxw7te _1vhvg3x0" title="https://data.gov.ua/dataset/6b865492-e12c-4434-97d1-019c8e73e660/resource/bd404ea0-af22-43f9-bd31-2e20483e130e" href="https://data.gov.ua/dataset/6b865492-e12c-4434-97d1-019c8e73e660/resource/bd404ea0-af22-43f9-bd31-2e20483e130e" data-renderer-mark="true">can be found at the link</a>.

14. How can I send a parcel that falls under intellectual property? What will be the customs clearance procedure?

The declared value of the shipment must correspond to its actual market value. If an incorrect value is indicated, it may lead to delays during shipment processing and additional customs duties. Such situations can increase delivery times and cause delays in customs clearance.

15. What declared value should be indicated for the shipment?

If customs payments are required or for other inquiries regarding the shipment, information will be sent to the recipient&#8217;s email address.

16. Why provide the recipient's email address?

You can find information regarding imports for individuals here: <a title="https://drive.google.com/file/d/1afiYDbIdMRu2fGvHFESajSZP5Qc4vQ3z/view?usp=drive_link" href="https://drive.google.com/file/d/1afiYDbIdMRu2fGvHFESajSZP5Qc4vQ3z/view?usp=drive_link" data-renderer-mark="true">How_to_receive_a_parcel_from_abroad_in_Ukraine.pdf</a>
To use import services for business clients, please contact your manager or Nova Global customer care <span data-inline-card="true" data-card-url="https://nova.global/en-ua/contact/" data-annotation-inline-node="true" data-renderer-start-pos="21482" data-annotation-mark="true" data-ssr-placeholder="0vDZ-:EfLS5:z8NN7:qz-Pe:Y6119-5"><a class="_1yt4x7n9 _2rko12b0 _v56415x0 _1e0c1nu9 _16d9qvcn _syaz14q2 _1rkwglyw _4cvx15qp _19it7r9e _bfhkhp5a _1a3b1r31 _4fprglyw _5goinqa1 _9oik1r31 _1bnxglyw _jf4cnqa1 _1nrm1r31 _c2waglyw _1iohnqa1 _uizt1kdv _nt751r31 _49pcglyw _1hvw1o36 _1372tlke _7ehi1s3c _1j5pglyw _1di6fg4m" tabindex="0" role="button" href="https://nova.global/en-ua/contact/" data-testid="inline-card-resolved-view">Contacts Nova Global</a>. To view tariffs, please follow the link <span data-inline-card="true" data-card-url="https://nova.global/en-ua/for-business/tariffs/" data-annotation-inline-node="true" data-renderer-start-pos="21525" data-annotation-mark="true" data-ssr-placeholder="0vDZ-:EfLS5:z8NN7:qz-Pe:Y6119-6"><a class="_1yt4x7n9 _2rko12b0 _v56415x0 _1e0c1nu9 _16d9qvcn _syaz14q2 _1rkwglyw _4cvx15qp _19it7r9e _bfhkhp5a _1a3b1r31 _4fprglyw _5goinqa1 _9oik1r31 _1bnxglyw _jf4cnqa1 _1nrm1r31 _c2waglyw _1iohnqa1 _uizt1kdv _nt751r31 _49pcglyw _1hvw1o36 _1372tlke _7ehi1s3c _1j5pglyw _1di6fg4m" tabindex="0" role="button" href="https://nova.global/en-ua/for-business/tariffs/" data-testid="inline-card-resolved-view">Tariffs for business Nova Global</a>

17. Is there import from the USA?

To export paintings, the following conditions must be met:
● The painting must be less than 50 years old
● A conclusion from the Ministry of Culture is required, confirming that the painting is not a cultural value
● If the painting is a copied photo, a conclusion from the art society is required, certifying that it is not a cultural value.
● If the value of the painting exceeds 150 euros, a customs declaration (ВМД) must be issued.
These conditions ensure the legality of painting exports and compliance with customs regulations.

18. What are the conditions for exporting paintings?

● Payment is made to the current account in accordance with the concluded transportation agreement, upon receipt of an invoice from Nova Global after the delivery of your shipment.
● The standard payment term is 5-7 business days from the date of invoice receipt, unless otherwise stipulated in the agreement. In some cases, prepayment may be required, or longer payment terms may be set (e.g., weekly, monthly).
● Payment is made by bank transfer or through payment systems specified in the invoice.
● Payment can be made in national or other currency agreed upon by the parties (e.g., US dollars or euros).
● In case of late payment, penalties or fines may be charged as stipulated in the agreement.
● The invoice is sent via electronic document management.

19. Terms of Payment

If you need help with shipping, our customer care team is always ready to assist. If you encounter difficulties with MEN, claims, or are dissatisfied with delivery times or the lack of shipping statuses, please contact us. We are always available.
Contacts:
+38 044 490 52 16
+38 067 252 16 16
We can also help with correcting data in MEN if any errors occur.
Do not hesitate to contact Nova Global customer care<span data-inline-card="true" data-card-url="https://nova.global/en-ua/contact/" data-annotation-inline-node="true" data-renderer-start-pos="25459" data-annotation-mark="true" data-ssr-placeholder="0vDZ-:EfLS5:z8NN7:qz-Pe:Y6119-7"> <a class="_1yt4x7n9 _2rko12b0 _v56415x0 _1e0c1nu9 _16d9qvcn _syaz14q2 _1rkwglyw _4cvx15qp _19it7r9e _bfhkhp5a _1a3b1r31 _4fprglyw _5goinqa1 _9oik1r31 _1bnxglyw _jf4cnqa1 _1nrm1r31 _c2waglyw _1iohnqa1 _uizt1kdv _nt751r31 _49pcglyw _1hvw1o36 _1372tlke _7ehi1s3c _1j5pglyw _1di6fg4m" tabindex="0" role="button" href="https://nova.global/en-ua/contact/" data-testid="inline-card-resolved-view">Contacts Nova Global</a> to resolve any issues and clarify information.

20. Need help with shipping?

FOR YOU

Facts about us

FOR BUSINESS

NALA

NALA (North and Latin America) 
Extend Your Ambition Across the Americas and Beyond.
With our head office in Jersey, we offer a unique insight into the region. Our dedicated team will create a tailored integration plan with logistics solutions designed for a seamless launch of any foreign market to reach customers globally. We not only pave the logistic way to your new market, but offer support on sales and marketing strategies targeted at your key KPIs.
For our clients in NALA, we open the way to markets in EU, CEE and South-Eastern Europe, having a distinctive knowledge of the local customs and logistic complexities.
Unleash your ambition.

EMEA

EMEA (Europe, Middle East, and Africa) 
Discover the Business Opportunities of EMEA
Cross-border integration can be challenging, and it is our mission to help businesses see beyond this obstacle: we manage all the logistic processes until the delivery to the end customer.
Thanks to our knowledge of EMEA markets we can also boost your local marketing and build a strong brand presence.
Nova Global: reliable local partnership in taking your business global.

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APAC (Asia-Pacific) 
Boost Your Presence in Asia-Pacific.
Logistics and reliable delivery are the key to a successful expansion in APAC, yet few companies succeed in this diverse market that requires a deep understanding of local dynamics and regulations.
Nova Global has the expertise to navigate these challenges: all that’s required is integration with our dedicated logistic solutions &#8211; also handled by us.
Do not miss out on opportunities. Partner with Nova Global.

For e-commerce businesses, we offer new markets and integration with us as a unique and comprehensive delivery service for your clients. For logistic partners, we offer a cross-border product for a fast launch of deliveries on a global scale.

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With your support, Nova Global team daily provides an easy and convenient shipment and delivery service, which today becomes available to Ukrainians in the whole world.

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Nova Global - we create products and digital solutions for business and personal life; our key focus is the global B2C cross-border market for eCommerce and marketplaces.
 
 
Nova Global's logistics solutions enable you to open up any country to your business through a single global API platform. Our regular intercontinental line hauls provide fast and reliable delivery between America, Europe, the United Kingdom, China and Ukraine.

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You can entrust us with processing and shipping your products to 213 countries. Nova Global provides regular import and export to most countries in the world in a matter of days. Do business globally.

Do you sell your products on Etsy or Amazon? Or are you just planning to start selling? We offer comprehensive solutions for processing and shipping your products to clients in 213 countries from global marketplaces: Vinted, eBay, Stock X, Depop, Etsy, Amazon, Rubylan, Artpal and others.


FOR SELLERS ON GLOBAL MARKETPLACES

Nova Global. Unlocking Your E-Commerce Potential with Tailored Expansion Solutions.
Expand. Scale up your business with our know-how and tailored logistics solutions.
We remove boundaries by managing cross-border trade and customs clearance across 243 countries and territories.
Localize. Take new markets by storm with our local insight.
With offices in New York, Toronto, London, Kyiv, Warsaw, and Shenzhen, Nova Global provides the key to smooth business expansion.
Boost. Supercharge your sales on global platforms with our worldwide delivery formulas. Focus on your vision while we deliver it to customers globally.
Customize. Deliver any type of special cargo with Nova Global dedicated services.
Via air, land or ocean: simple solutions for complex items.

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GLOBAL FORWARDING

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Marketplace & Social Сommerce

GLOBAL SELLERS

GLOBAL FREIGHT

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FRIENDLY SERVICE

NOVA POST APP EASY, QUICK, TOUCH-FREE

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Export or import: with Nova Global you can do it all. Our private Supernova air fleet will also guarantee the best delivery timing.

A WORLD WITHOUT BORDERS

The whole world is at your fingertips with Nova Global. Now is the time to make a gift for your distant relatives, get a parcel from friends abroad or order something in an online store located on another continent.

The best delivery solution for business and life

Welcome to Global Parcel delivery

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Customs clearance abroad and in Ukraine

Delivery to an address

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Tariffs

If you plan to use the services of the Nova Global customs broker, read the tariffs for customs brokerage services in Ukraine for individuals.

Customs brokerage services

Create a shipment

You can additionally download tariffs

The calculator calculates the approximate cost of transportation, which is paid by the Sender. The result does not take into account customs duties and taxes that may be charged to the Recipient in the country of delivery.
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You can additionally download tariffs using this links (effective from 12.01.2026):
● <a style="color: #ff0000;" href="https://nova.global/ua-ua/for-business/tariffs/non-resident-document-eur/">Tariff “Global Freight Flex” for legal entities Non-resident (EUR)</a>,
● <a style="color: #ff0000;" href="https://nova.global/ua-ua/for-business/tariffs/customs-rates-document-usd">Сustoms rates legal entitites (USD)</a>,
● <a style="color: #ff0000;" href="https://nova.global/ua-ua/for-business/tariffs/non-resident-document-usd/">Non-resident legal entities (USD)</a>,
● <a style="color: #ff0000;" href="https://nova.global/ua-ua/for-business/tariffs/customs-rates-document-eur/">Сustoms rates legal entitites (EUR).</a>

Delivery costs

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Global E-commerce Delivery

Make a shipment

Global Freight Delivery

Submit an application

to Nova Global

Ukraine gateway

Gateways

Entry points

Nova Global's first and last mile coverage

Process of delivery

Сompanies that we work with

✓ Export declaration EX1
✓ Transit declaration T1 
✓ IOSS customs clearance for import goods in EU
✓ Simplified customs clearance for goods up to 150 euro in UA
✓ Simplified customs clearance for goods up to 150 EURO in MD

✓ 100% of coverage for door delivery 
✓ 431 000 available partner pick-up points

Last mile delivery

✓ Returns for undelivered goods 
✓ Returns for unclaimed goods 
✓ Returns for uncleared goods

Return and reverse logistics

✓ Track and trace the parcel in real time 
✓ Change delivery address

Mobile App

✓ Full API integration or manual data loading 
✓ Creation of labels and cargo manifests 
✓ Exchange of detailed tracking information 
✓ PUDO dictionary

API integration

✓ Personal account and OPS manager

Care service assistance

Delivery services

On time delivery 

Our digital solutions and products Global Easy and Global Return are designed for your life and business. Our key focus is on the global B2C cross-border market for eCommerce and world online marketplaces. Nova Global's logistics and solutions can open up any country to your business through a single global API platform. Our regular intercontinental line hauls provide fast and reliable delivery between America, Europe, the United Kingdom, China, Ukraine and Moldova. Simply integrate with Nova Global to access an end-to-end delivery methodology that gets what you need from the Sender's Warehouse to the final recipient in the destination country, complete with first-mile operations, customs clearance, line hauls, and last-mile delivery operations. <a href="https://nova.global/en-ua/about/">Learn more about group of Companies</a>

Global Easy — your delivery from anywhere in the world

Delivery of returned goods

Shopping in international online stores is easy. Nova Global provides virtual addresses in key regions, including 20 countries, such as the United States, the United Kingdom, Italy, and others: you can receive parcels even if the seller does not deliver to your country.

Global Forwarding