We offer a wide selection of packaging for parcels of up to 30kg and over 30kg to guarantee the integrity of the contents during transportation, storage and customs checks.

According to the EU directive, the duty free customs limit for personal items in European countries is 45 EUR, so personal items are not subject to custom duties during customs clearance.

If the circumstances change, the sender can get the parcel back to a convenient address, or the recipient can refuse the parcel.

We offer a wide selection of packaging for parcels of up to 30kg and over 30kg to guarantee the integrity of the contents during transportation, storage and customs checks.

Please note that customs fees are charged for all the categories of goods, including gifts or warranty returns. In most countries there is a duty free customs limit, so all international express shipments are subject to customs clearance, taxes and fees to be paid by the Recipient.

If the circumstances change, the sender can get the parcel back to a convenient address, and the recipient can refuse the parcel.

Nova Poshta Global will store your parcel for free for 7 calendar days and for 24 days in total, so that you can pick it up at a convenient and quiet time.

If the value of goods delivered to Ukraine from abroad exceed 150 EUR, import customs duties must be paid. They include: (1) import duty – 10% from the amount exceeding 150 EUR. (2) VAT – 20% from the amount exceeding 150 EUR including the customs duty.

The service allows for changing the address for an existing shipment within Ukraine.

If the value of goods delivered to Ukraine from abroad exceeds 150 EUR, import customs duties must be paid. They include: (1) import duty – 10% from the amount exceeding 150 EUR. (2) VAT – 20% from the amount exceeding 150 EUR including the customs duty.

Nova Poshta Global will store your parcel for free for 7 calendar days and for 24 days in total, so that you can pick it up at a convenient and quiet time.

The service envisages changing the address for an existing shipment within Ukraine.

The return of the order is possible according to the conditions of the online store, indicated on the store’s website.