Please note that customs fees are charged for all the categories of goods, including gifts or warranty returns. In most countries there is a duty free customs limit, so all international express shipments are subject to customs clearance, taxes and fees to be paid by the Recipient.

If the circumstances change, the sender can get the parcel back to a convenient address, and the recipient can refuse the parcel.

The free storage period for shipments at branches in Ukraine is up to 24 calendar days, unless otherwise specified by the seller’s terms or by the service through which the order was placed. For shipments delivered from online stores or marketplaces, the free storage period is determined by the requirements of the respective seller/platform and may differ from the standard period, but must not exceed 24 calendar days.

Detailed information

If the value of goods delivered to Ukraine from abroad exceed 150 EUR, import customs duties must be paid. They include: (1) import duty – 10% from the amount exceeding 150 EUR. (2) VAT – 20% from the amount exceeding 150 EUR including the customs duty.

The service allows for changing the address for an existing shipment within Ukraine.

If the value of goods delivered to Ukraine from abroad exceeds 150 EUR, import customs duties must be paid. They include: (1) import duty – 10% from the amount exceeding 150 EUR. (2) VAT – 20% from the amount exceeding 150 EUR including the customs duty.

The free storage period for shipments at branches in Ukraine is up to 24 calendar days, unless otherwise specified by the seller’s terms or by the service through which the order was placed. For shipments delivered from online stores or marketplaces, the free storage period is determined by the requirements of the respective seller/platform and may differ from the standard period, but must not exceed 24 calendar days.

Detailed information

The service envisages changing the address for an existing shipment within Ukraine.

The return of the order is possible according to the conditions of the online store, indicated on the store’s website.