Accompanying documents

For example

● When shipping abroad in accordance with the customs legislation in the recipient country, customs fees may be charged, which will have to be paid to the Recipient. If necessary, an email with a request to pay customs fees can be sent to the Recipient.
● Please, note that customs fees are charged on all product categories, including gifts or warranty returns.
● The duty-free threshold in most European countries is 0 EUR, which means that all international express shipments are subject to customs clearance and payment of duties by the recipient.
● For export shipments worth more than EUR 10,000, filling out a customs declaration is mandatory. More details are provided in the Accompanying documents section. Export customs clearance takes place either in the shipment’s destination country or transit country.

● Customs services may request additional information about the content and value of the goods in the parcel from the Sender or Recipient.
● In the event that the parcel’s contents are interpreted as a commercial batch at the customs, duties will be imposed over the parcel according to the rules of charging customs duties on commercial goods, or the parcel will be returned to the Sender.
● The delivery service in the country of destination contacts the Recipient by email.
● If the Recipient has not responded to the message and/or the delivery has not made due to incorrect data of the Recipient, the parcel can be returned to the Recipient in Ukraine, or it is also possible to clarify the details and send it for redelivery.

Import to Ukraine

Export from Ukraine

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Example of an invoice for individuals

Invoice form for individuals

Tariffs for customs brokerage services for individuals

Application form to the customs authorities to be filled in

List of accompanying documents for individuals

Request for return, forwarding or change of international shipment data

Claim form for international delivery for individual consumers

Customs brokerage contract service for individuals

Instructions for customs clearance of an import shipment

Instructions for individuals on the declaration of goods

Create a request in the Online Cabinet in advance and send package directly at the branch.

1. How to use the international express shipping service of international delivery?

In most European countries, international shipments sent between individuals valued up to 44 EUR, marked as &#8220;gift&#8221; or &#8220;personal belongings,&#8221; are not subject to customs duties or VAT. However, additional customs or tax charges may apply if the customs authorities of the destination country: assess that the value of the package contents exceeds 44 EUR; detect discrepancies between the actual contents and the description in the declaration. Customs will hold the package if it contains prohibited items. In case of violation, the package may be disposed of, returned to the sender, or customs charges may be applied, among other consequences.

2. Will the recipient have to pay anything upon receipt in European countries?

If customs formalities need to be carried out, the partner may communicate with the recipient using the provided contact details.

3. Why should you not provide the recipient's Ukrainian phone number?

Use the product “Seller one“.

4. Which product should be used to send items that are not personal belongings?

The full list of prohibited items is available <a class="_mizu1p6i _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _ymio1r31 _ypr0glyw _zcxs1o36 _4bfu1r31 _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _syaz14q2 _ect41gqc _1a3b1r31 _4fpr8stv _5goinqa1 _f8pj14q2 _9oik1r31 _1bnxglyw _jf4cnqa1 _30l314q2 _1nrm1r31 _c2waglyw _1iohnqa1 _9h8h16c2 _1053w7te _1ienw7te _n0fxw7te _1vhvg3x0" title="https://novaposhta.ua/uploads/misc/doc/forbidden_goods_uk.pdf" href="https://novaposhta.ua/uploads/misc/doc/forbidden_goods_uk.pdf" data-renderer-mark="true">at the link</a>.
The most common prohibited items are: food, medicines and dietary supplements, money, tobacco products, alcohol, flammable materials, perfumes.

5. What are the restrictions on sending parcels abroad?

No, shipments are not additionally insured. “Nova Poshta Global” is responsible within the declared value of the shipment in the invoice.

6. Are international shipments insured?

Use the calculator in the Rates section by specifying the destination country and the package dimensions.

7. How to calculate the delivery cost?

The courier will deliver the package to the recipient&#8217;s door.

8. How does international delivery work?

The volumetric weight of the parcel is indicated in kilograms and is calculated using the formula:
Length [cm] × Width [cm] × Height [cm] / 5,000.

9. How is the volumetric weight calculated for an international shipment?

The declared value must equal the actual (market) value of the shipment.

10. How to assess an international package?

A notification about the parcel can be sent to the recipient&#8217;s email. If customs payments need to be made or there are other issues regarding the shipment, the information will be sent to the recipient&#8217;s email address.

11. Why specify the recipient's email?

Shipments addressed to an individual are handed over to any adult who can accept the package at the address specified in the waybill, without document verification.

12. Are documents required for the recipient abroad?

Shipments are always handed over in a sealed form; the operator does not check the contents of the package.

13. How should shipments be handed over to Nova Poshta Global employees?

Delivery is contactless, the courier does not call. To track the shipment, please use the tracking service of our partner UPS <span data-inline-card="true" data-card-url="https://www.ups.com/track?loc=uk_UA&amp;requester=ST/" data-annotation-inline-node="true" data-renderer-start-pos="6703" data-annotation-mark="true" data-ssr-placeholder="0vDZ-:EfLS5:z8NN7:qz-Pe:Y6119-3"><a class="_1yt4x7n9 _2rko12b0 _v56415x0 _1e0c1nu9 _16d9qvcn _syaz14q2 _1rkwglyw _4cvx15qp _19it7r9e _bfhkhp5a _1a3b1r31 _4fprglyw _5goinqa1 _9oik1r31 _1bnxglyw _jf4cnqa1 _1nrm1r31 _c2waglyw _1iohnqa1 _uizt1kdv _nt751r31 _49pcglyw _1hvw1o36 _1372tlke _7ehi1s3c _1j5pglyw _1di6fg4m" tabindex="0" role="button" href="https://www.ups.com/track?loc=uk_UA&amp;requester=ST/" data-testid="inline-card-resolved-view">Tracking</a>

14. Who and how contacts the recipient upon parcel delivery?

Customs duties are paid only by the recipient abroad. Payment can be made to the courier upon delivery or online on the partner&#8217;s website.

15. Who and how pays customs duties?

Payment is made online in the online cabinet <a tabindex="0" role="button" href="https://my.nova.global/" data-testid="inline-card-resolved-view">My cabinet Nova Global</a> after creating a shipment draft.
The user can make payment in three ways: card payment, Apple Pay, or Google Pay.

16. How to pay for delivery services?

Yes, it can be changed automatically. Previously charged funds are refunded and the system automatically charges the new transportation fee based on the control weighing results.
a) Card payment. When creating the shipment, the company “Nova Poshta Global” reserves the delivery amount calculated by the Cabinet.
If the delivery cost increases within 20%, the reserved funds are returned to the payer&#8217;s card, and the new amount is automatically charged from their account. If there are insufficient funds in the account, the system will make two more attempts to charge with a 3-hour interval. If the payment fails, the payer receives an SMS requesting payment of the full delivery cost within 7 days.
If the delivery cost exceeds 20% of the initially reserved amount, the reserved funds are automatically returned to the payer&#8217;s card, and they receive an SMS requesting payment of the new delivery cost within 7 days. If the final delivery cost is less than the reserved amount, the difference is returned to the payer&#8217;s card, and the necessary amount is charged automatically.
b) Apple Pay and Google Pay. When using Apple Pay or Google Pay, if the delivery cost decreases, the refund to the payer&#8217;s account is made within 72 hours, and the necessary amount is charged automatically. If the cost increases within 20%, the additional amount is charged from the payer&#8217;s card within 72 hours. If there are insufficient funds on the card, a negative balance is formed within the required payment amount. If the delivery cost increases by more than 20%, the reserved funds are returned to the payer&#8217;s card, and the payer receives an SMS informing them of the need to pay the new delivery cost within 7 days.

17. Can the package be reweighed and the tariff changed?

FOR YOU

Facts about us

FOR BUSINESS

NALA

NALA (North and Latin America) 
Extend Your Ambition Across the Americas and Beyond.
With our head office in Jersey, we offer a unique insight into the region. Our dedicated team will create a tailored integration plan with logistics solutions designed for a seamless launch of any foreign market to reach customers globally. We not only pave the logistic way to your new market, but offer support on sales and marketing strategies targeted at your key KPIs.
For our clients in NALA, we open the way to markets in EU, CEE and South-Eastern Europe, having a distinctive knowledge of the local customs and logistic complexities.
Unleash your ambition.

EMEA

EMEA (Europe, Middle East, and Africa) 
Discover the Business Opportunities of EMEA
Cross-border integration can be challenging, and it is our mission to help businesses see beyond this obstacle: we manage all the logistic processes until the delivery to the end customer.
Thanks to our knowledge of EMEA markets we can also boost your local marketing and build a strong brand presence.
Nova Global: reliable local partnership in taking your business global.

APAC

APAC (Asia-Pacific) 
Boost Your Presence in Asia-Pacific.
Logistics and reliable delivery are the key to a successful expansion in APAC, yet few companies succeed in this diverse market that requires a deep understanding of local dynamics and regulations.
Nova Global has the expertise to navigate these challenges: all that’s required is integration with our dedicated logistic solutions &#8211; also handled by us.
Do not miss out on opportunities. Partner with Nova Global.

For e-commerce businesses, we offer new markets and integration with us as a unique and comprehensive delivery service for your clients. For logistic partners, we offer a cross-border product for a fast launch of deliveries on a global scale.

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About the sustainable development of Nova Poshta

With your support, Nova Global team daily provides an easy and convenient shipment and delivery service, which today becomes available to Ukrainians in the whole world.

FRIENDLY SERVICE

Nova Global - we create products and digital solutions for business and personal life; our key focus is the global B2C cross-border market for eCommerce and marketplaces.
 
 
Nova Global's logistics solutions enable you to open up any country to your business through a single global API platform. Our regular intercontinental line hauls provide fast and reliable delivery between America, Europe, the United Kingdom, China and Ukraine.

THINK GLOBALLY, WIN LOCALLY

You can entrust us with processing and shipping your products to 213 countries. Nova Global provides regular import and export to most countries in the world in a matter of days. Do business globally.

Do you sell your products on Etsy or Amazon? Or are you just planning to start selling? We offer comprehensive solutions for processing and shipping your products to clients in 213 countries from global marketplaces: Vinted, eBay, Stock X, Depop, Etsy, Amazon, Rubylan, Artpal and others.


FOR SELLERS ON GLOBAL MARKETPLACES

Nova Global. Unlocking Your E-Commerce Potential with Tailored Expansion Solutions.
Expand. Scale up your business with our know-how and tailored logistics solutions.
We remove boundaries by managing cross-border trade and customs clearance across 243 countries and territories.
Localize. Take new markets by storm with our local insight.
With offices in New York, Toronto, London, Kyiv, Warsaw, and Shenzhen, Nova Global provides the key to smooth business expansion.
Boost. Supercharge your sales on global platforms with our worldwide delivery formulas. Focus on your vision while we deliver it to customers globally.
Customize. Deliver any type of special cargo with Nova Global dedicated services.
Via air, land or ocean: simple solutions for complex items.

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THINK GLOBALLY, WIN LOCALLY

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GLOBAL FORWARDING

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Marketplace & Social Сommerce

GLOBAL SELLERS

GLOBAL FREIGHT

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FRIENDLY SERVICE

NOVA POST APP EASY, QUICK, TOUCH-FREE

Main new design

Export or import: with Nova Global you can do it all. Our private Supernova air fleet will also guarantee the best delivery timing.

A WORLD WITHOUT BORDERS

The whole world is at your fingertips with Nova Global. Now is the time to make a gift for your distant relatives, get a parcel from friends abroad or order something in an online store located on another continent.

The best delivery solution for business and life

Welcome to Global Parcel delivery

English

Українська

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Mobile App

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Tracking

Calculator

<div class="content">
 
 The free storage period for shipments at branches in Ukraine is 24 (twenty-four) calendar days, except for shipments
 delivered from the following online stores:
 
 
 <ul>
 <li>
 
 ● Temu
 

 
 The free storage period for shipments received from the Temu online store is as follows:
 at a branch — 9 (nine) calendar days; at a parcel locker — 5 (five) calendar days.
 After the expiration of this period, the shipment is automatically transferred to the nearest branch,
 where it is stored free of charge for 9 (nine) calendar days from the date of delivery to the branch.
 In the case of courier delivery, after three unsuccessful delivery attempts, the shipment is transferred
 to the nearest branch and stored there for 9 (nine) calendar days.
 

 
 Upon expiration of the above storage periods, shipments received from the Temu online store are subject
 to return to the Sender.
 The first day of storage is the calendar day following the arrival of the shipment at the Recipient’s branch.
 
 </li>
 
 <li>
 
 ● Trendyol
 

 
 The free storage period for shipments received from the Trendyol online store is as follows:
 at a branch — 9 (nine) calendar days; at a parcel locker — 5 (five) calendar days.
 After the expiration of this period, the shipment is automatically transferred to the nearest branch,
 where it is stored free of charge for 9 (nine) calendar days from the date of delivery to the branch.
 In the case of courier delivery, after three unsuccessful delivery attempts, the shipment is transferred
 to the nearest branch and stored there for 9 (nine) calendar days.
 

 
 Upon expiration of the above storage periods, shipments received from the Trendyol online store are subject
 to return to the Sender.
 The first day of storage is the calendar day following the arrival of the shipment at the Recipient’s branch.
 
 </li>
 
 <li>
 
 </ul>
</div>

Storage

The service allows for a return of the parcel by request of the Sender. The return has to be ordered separately if the Sender does not have an agreement with Nova Poshta about automatic returns and if the Recipient refuses the parcel or is not picking up the parcel for over a week. If the recipient refuses the parcel or does not pick up the parcel, the Sender can order an additional service “Return” to a convenient address. Please note that if the delivery fees were not paid before shipping, the Sender will have to pay for the delivery and the return according to Nova Poshta tariffs.

Returns

The service envisages placement of the shipment in the most suitable type of packaging, that will ensure a secure transportation. The packaging is chosen from the available range of Nova Poshta Global company. The service is paid, apart from documents and small shipments of 1kg (inserted in branded packaging). We offer a vast range of packaging for parcels of up to 30 kg and above 30kg to guarantee the integrity of the contents of the parcel during transportation, storage and checks at customs.

Packaging

Please note that customs duties are charged on all categories of goods, including gifts and warranty returns. Most countries have a duty free customs limit, so all international express shipments are subject to customs clearance, payment of taxes and duties by the Recipient. Delivering goods with value over 150 EUR to Ukraine from abroad, import customs duties are charged. They include: (1) import duty – 10% from the amount exceeding 150 EUR. (2) VAT – 20% from the amount exceeding 150 EUR including duties.

Customs clearance

The service allows for a change of address of an existing shipment within a locality, country or abroad. The fee for an address change is calculated according to the existing tariffs of Nova Poshta Global company. With the address change, a new route will be created for the shipment (the parcel will first be delivered to the original destination, and then be redirected), so the delivery time will increase. After delivering the redirected shipment, the recipient will receive an sms-notification about delivery.

Address change

Services

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Export

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Products and services

Shopping

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Receiving

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Calculate

Tariffs

If you plan to use the services of the Nova Global customs broker, read the tariffs for customs brokerage services in Ukraine for individuals.

Customs brokerage services

Send an order

You can additionally download tariffs for the "Global Delivery" product and tariffs of the "Parcel from home" product

The calculator calculates the approximate cost of transportation, which is paid by the Sender. The result does not take into account customs duties and taxes that may be charged to the Buyer in the country of delivery. You can additionally download tariffs of the Seller One product at <a style="color: #ff0000;" href="https://nova.global/en-ua/for-you/tariffs/document/">this link</a> (valid from 12.01.2026).

Delivery costs

Sell and ship worldwide

Place an order

Online shopping around the world

Create a shipment

Online

Find a branch

Branch

How to create a shipment

Full list here

For Poland

For Moldova

List of prohibited items that are not accepted for shipment:

You can ship items with any estimated value:

What CAN be shipped

What can NOT be shipped

We deliver to 243 countries and territories

We offer a wide selection of packaging for parcels of up to 30kg and over 30kg to guarantee the integrity of the contents during transportation, storage and customs checks.

Please note that customs fees are charged for all the categories of goods, including gifts or warranty returns. In most countries there is a duty free customs limit, so all international express shipments are subject to customs clearance, taxes and fees to be paid by the Recipient.

Customs clearance in the destination country 

If the circumstances change, the sender can get the parcel back to a convenient address, and the recipient can refuse the parcel.

Care service assistance

Delivery fees

How to receive

How to ship

Delivery time

Send parcels with new items, documents and cargoes abroad and use global delivery service to 243 countries and territories.

Sell and ship worldwide

The countries we deliver from

Receive a shopping address

How it works

The most popular stores

Start shopping

The term for free storage of shipments at a branch in Ukraine is 24 calendar days, with the exception of shipments delivered from the Temu online store. 
The free storage period for shipments received from the Temu online store is as follows: 
·       At the branch office — 9 (nine) calendar days. 
·       At the parcel locker — 5 (five) calendar days. After this period, the shipment is automatically transferred to the nearest branch office, where it is stored free of charge for 9 (nine) calendar days from the date of delivery to the branch. 
·       For courier delivery — after three unsuccessful delivery attempts, the shipment is transferred to the nearest branch office, where it is stored for 9 (nine) calendar days. 
After the expiration of the specified storage periods, shipments received from the Temu online store are subject to return to the Sender. 
The first day of storage is the next calendar day after the shipment arrives at the Recipient&#8217;s branch.

If the value of goods delivered to Ukraine from abroad exceed 150 EUR, import customs duties must be paid. They include: (1) import duty – 10% from the amount exceeding 150 EUR. (2) VAT – 20% from the amount exceeding 150 EUR including the customs duty.

The service allows for changing the address for an existing shipment within Ukraine.

Minimum fee: 3$ for a parcel of up to 0,5kg.

Make purchases in online stores in the USA, UK, Poland, France, Germany, Spain, Italy, Czech Republic, China, Canada, Slovakia, Lithuania, Latvia, and other countries, with delivery to the nearest branch.

Shopping in foreign online stores 

We deliver from the most popular online stores

If the value of goods delivered to Ukraine from abroad exceeds 150 EUR, import customs duties must be paid. They include: (1) import duty – 10% from the amount exceeding 150 EUR. (2) VAT – 20% from the amount exceeding 150 EUR including the customs duty.

For your convenience, we have arranged direct deliveries to Ukraine from the most popular online stores, such as iHerb, Aliexpress, Joom and others. Having added the items to your shopping cart, choose delivery with Nova Poshta Global and indicate the number of the closest branch or locker or your address.