Yes, we have made the necessary changes to the list of exclusions for transportation. Thus, during martial law, you will be able to send important documents abroad, which could not be taken during evacuation.

Create a parcel in the Personal account in advance, or drop off a package directly at the service point.

In most European countries, international shipments sent between individuals with a value of up to EUR 44, including those marked  as gifts or personal belongings, are not subject to customs duty or VAT. But additional customs or tax charges are possible if the customs services of the destination country assess that the value of the contents of the parcel exceeds 44 EUR; will reveal a discrepancy between the actual content and the description of the content in the declaration. Customs will detain the parcel if it contains prohibited goods. In case of violation, the parcel may be disposed of, returned to the sender, or customs fees,  will be charged  etc.

In order to agree on the delivery time of the package abroad, the courier will call the recipient, so it is very important that the recipient can answer their call. If there is no communication with the recipient, the package may be delivered late or not delivered at all.

Use the Global Delivery product.

The full list of goods prohibited for transportation is available by the link. 

The most popular items include: food, medicine and dietary supplements, money, tobacco products, alcohol, combustible materials, perfumes.

Yes, shipments are insured for the value stated in the declaration. If you wish, you can additionally insure the parcel for a higher amount by paying a 3% commission to Nova Poshta Global. Therefore, if the package is damaged or lost, we will reimburse the customer who paid for the delivery, the amount of the declared value and the insurance amount.

But customs officials may seize the parcel without compensation, or return it to Ukraine, or charge customs fees, etc., under any of the following conditions:

• if the declared value does not correspond to the real value of the parcel,
• if a commercial lot is detected (more than 5 identical products),

• if the parcel contains prohibited goods.

Use the calculator in the Tariffs section, specifying the destination country and the parcel’s dimensions.

The courier will deliver the package to the addressee’s door.

The volume weight of the parcel is indicated in kilograms and is calculated according to the formula: 

Length [cm] x Width [cm] x Height [cm] / 5,000.

The declared value must be equal to the real (market) value of the shipment.

The notification about the parcel can be sent to the recipient by email, text message or Viber. In case of the need to pay customs charges and if any other issues related to the shipment arise, the information will be sent to the recipient’s email.

Shipments to the address of a natural person are issued to any adult who can receive the package at the address indicated in the waybill without document verification.

Packages should be handed in open so that the operator can check the contents and make the shipment description. If the parcel is wrapped up, the operator has the right to open the parcel. The exception is factory packaging.

Usually, before the shipment is delivered, the recipient is contacted by the delivery service in the destination country by phone. But conditions may differ in each country. In some cases, the shipment may be delivered without additional delivery notification.

Customs fees are paid only by the recipient abroad. The customs service will inform them about the need to pay, the amount to be paid, and other details by email.

We launched the product Parcel from home in response to the need of Ukrainians who were forced to leave the territory of the EU due to the armed aggression of the Russian Federation. It is cheaper to send a parcel using the Parcel from Home product than Global Delivery, but this product only applies to sending used personal items without labels or seals to one of the EU countries.

In addition, the Parcel from home product implies shipping by ground, and therefore it takes longer. For Global Delivery we use air transport.

Yes, the total weight of the parcel (actual or volumetric) can be 70 kg maximum, and the dimensions should not exceed 120x80x69 cm. You can also send only personal items with an estimated value of up to EUR 44.

Today, the international service can be used at Nova Poshta service points in all Ukrainian cities. Please note that certain service points may have restrictions on the allowable weight of shipments, so check the list of service points in advance.

Yes, you can send a parcel to a citizen of another country from Ukraine.