Direct E-commerce

If the value of goods delivered to Ukraine from abroad exceeds 150 EUR, import customs duties must be paid. They include: (1) import duty – 10% from the amount exceeding 150 EUR. (2) VAT – 20% from the amount exceeding 150 EUR including the customs duty.

The free storage period of shipments at the branch in Ukraine is 4 calendar days, except for shipments that were delivered from the Temu online store.

The free storage period for shipments delivered to Ukraine from the Temu online store, in the service points, post offices, and/or by courier delivery is 4 (four) calendar days, without the possibility of their further storage.

The service envisages changing the address for an existing shipment within Ukraine.

The return of the order is possible according to the conditions of the online store, indicated on the store’s website.