Accompanying documents

For example

● When shipping abroad in accordance with the customs legislation in the recipient country, customs fees may be charged, which will have to be paid to the Recipient. If necessary, an email with a request to pay customs fees can be sent to the Recipient.
● Please, note that customs fees are charged on all product categories, including gifts or warranty returns.
● The duty-free threshold in most European countries is 0 EUR, which means that all international express shipments are subject to customs clearance and payment of duties by the recipient.
● For export shipments worth more than EUR 10,000, filling out a customs declaration is mandatory. More details are provided in the Accompanying documents section. Export customs clearance takes place either in the shipment’s destination country or transit country.

● Customs services may request additional information about the content and value of the goods in the parcel from the Sender or Recipient.
● In the event that the parcel’s contents are interpreted as a commercial batch at the customs, duties will be imposed over the parcel according to the rules of charging customs duties on commercial goods, or the parcel will be returned to the Sender.
● The delivery service in the country of destination contacts the Recipient by email.
● If the Recipient has not responded to the message and/or the delivery has not made due to incorrect data of the Recipient, the parcel can be returned to the Recipient in Ukraine, or it is also possible to clarify the details and send it for redelivery.

Import to Ukraine

Export from Ukraine

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Agreement for legal entities of NP Global LLC

Terms of service of NP Global LLC

Dangerous and prohibited shipments of NP Global LLC

List of documents for legal entities

Example of an invoice for legal entities

Invoice form for legal entities

Claim form for international delivery for legal entities and individual entrepreneurs 

Expert evaluation of the GPS tracker

Supplier Code of Conduct

Application form for customs clearance (CSC Kyiv)

Instruction on customs clearance of import consignments at the CSC Lviv/Kyiv for legal entities

We invite you to join more than 300,000 of our customers –  individual entrepreneurs and legal entities who use goods delivery services under special conditions, have the option of automatic product return and can control the registration and shipping processes using their own Business Cabinet and API.
To start cooperation, it is necessary to conclude an agreement with &#8220;NP GLOBAL&#8221; LLC.

How to start cooperation with Nova Global?

FOR YOU

Facts about us

FOR BUSINESS

NALA

NALA (North and Latin America) 
Extend Your Ambition Across the Americas and Beyond.
With our head office in Jersey, we offer a unique insight into the region. Our dedicated team will create a tailored integration plan with logistics solutions designed for a seamless launch of any foreign market to reach customers globally. We not only pave the logistic way to your new market, but offer support on sales and marketing strategies targeted at your key KPIs.
For our clients in NALA, we open the way to markets in EU, CEE and South-Eastern Europe, having a distinctive knowledge of the local customs and logistic complexities.
Unleash your ambition.

EMEA

EMEA (Europe, Middle East, and Africa) 
Discover the Business Opportunities of EMEA
Cross-border integration can be challenging, and it is our mission to help businesses see beyond this obstacle: we manage all the logistic processes until the delivery to the end customer.
Thanks to our knowledge of EMEA markets we can also boost your local marketing and build a strong brand presence.
Nova Global: reliable local partnership in taking your business global.

APAC

APAC (Asia-Pacific) 
Boost Your Presence in Asia-Pacific.
Logistics and reliable delivery are the key to a successful expansion in APAC, yet few companies succeed in this diverse market that requires a deep understanding of local dynamics and regulations.
Nova Global has the expertise to navigate these challenges: all that’s required is integration with our dedicated logistic solutions &#8211; also handled by us.
Do not miss out on opportunities. Partner with Nova Global.

For e-commerce businesses, we offer new markets and integration with us as a unique and comprehensive delivery service for your clients. For logistic partners, we offer a cross-border product for a fast launch of deliveries on a global scale.

GLOBAL E-COMMERCE

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About the sustainable development of Nova Poshta

With your support, Nova Global team daily provides an easy and convenient shipment and delivery service, which today becomes available to Ukrainians in the whole world.

FRIENDLY SERVICE

Nova Global - we create products and digital solutions for business and personal life; our key focus is the global B2C cross-border market for eCommerce and marketplaces.
 
 
Nova Global's logistics solutions enable you to open up any country to your business through a single global API platform. Our regular intercontinental line hauls provide fast and reliable delivery between America, Europe, the United Kingdom, China and Ukraine.

THINK GLOBALLY, WIN LOCALLY

You can entrust us with processing and shipping your products to 213 countries. Nova Global provides regular import and export to most countries in the world in a matter of days. Do business globally.

Do you sell your products on Etsy or Amazon? Or are you just planning to start selling? We offer comprehensive solutions for processing and shipping your products to clients in 213 countries from global marketplaces: Vinted, eBay, Stock X, Depop, Etsy, Amazon, Rubylan, Artpal and others.


FOR SELLERS ON GLOBAL MARKETPLACES

Nova Global. Unlocking Your E-Commerce Potential with Tailored Expansion Solutions.
Expand. Scale up your business with our know-how and tailored logistics solutions.
We remove boundaries by managing cross-border trade and customs clearance across 243 countries and territories.
Localize. Take new markets by storm with our local insight.
With offices in New York, Toronto, London, Kyiv, Warsaw, and Shenzhen, Nova Global provides the key to smooth business expansion.
Boost. Supercharge your sales on global platforms with our worldwide delivery formulas. Focus on your vision while we deliver it to customers globally.
Customize. Deliver any type of special cargo with Nova Global dedicated services.
Via air, land or ocean: simple solutions for complex items.

Let’s GO!

THINK GLOBALLY, WIN LOCALLY

Solutions for Growth

Learn More

GLOBAL FORWARDING

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Marketplace & Social Сommerce

GLOBAL SELLERS

GLOBAL FREIGHT

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FRIENDLY SERVICE

NOVA POST APP EASY, QUICK, TOUCH-FREE

Main new design

Export or import: with Nova Global you can do it all. Our private Supernova air fleet will also guarantee the best delivery timing.

A WORLD WITHOUT BORDERS

The whole world is at your fingertips with Nova Global. Now is the time to make a gift for your distant relatives, get a parcel from friends abroad or order something in an online store located on another continent.

The best delivery solution for business and life

Welcome to Global Parcel delivery

English

Українська

Polski

Türkçe

Deutsch

Español

Italiano

Latviski

Lietuvių

Eesti

Čeština

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русский

中国人

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日本

Melayu

Bahasa Indonesia

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Pilipinas

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isiZulu

Personal Account

Calculator

Customs clearance abroad and in Ukraine

Delivery to an address

Shipments with international cash on delivery (COD)

Return of unclaimed cargo

Return shipping for the return of goods

Disposal of unclaimed cargo

Marketing support

Services

Manual data entry

Creation of labels and cargo manifests

Account manager

Customer care service

Support

Customs clearance

Delivery to the service point 

COD Shipments

Return

Return delivery

Disposal

Export

Import

Personal account

Tracking

Products and services

Shopping

Who we are

Career

Insights

Contacts

Receiving

Sending

Calculate

Tariffs

If you plan to use the services of the Nova Global customs broker, read the tariffs for customs brokerage services in Ukraine for individuals.

Customs brokerage services

Create a shipment

You can additionally download tariffs

The calculator calculates the approximate cost of transportation, which is paid by the Sender. The result does not take into account customs duties and taxes that may be charged to the Recipient in the country of delivery.
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You can additionally download tariffs using this links (effective from 24.04.2025):
● <a style="color: #ff0000;" href="https://nova.global/ua-ua/for-business/tariffs/customs-rates-document-usd">Сustoms rates legal entitites (USD)</a>,
● <a style="color: #ff0000;" href="https://nova.global/ua-ua/for-business/tariffs/non-resident-document-usd/">Non-resident legal entities (USD)</a>,
● <a style="color: #ff0000;" href="https://nova.global/ua-ua/for-business/tariffs/customs-rates-document-eur/">Сustoms rates legal entitites (EUR)</a>,
● <a style="color: #ff0000;" href="https://nova.global/ua-ua/for-business/tariffs/non-resident-document-eur/">Non-resident legal entities (EUR)</a>.

Delivery costs

Connect to

Global E-commerce Delivery

Make a shipment

Global Freight Delivery

Submit an application

to Nova Global

Ukraine gateway

Gateways

Entry points

Nova Global's first and last mile coverage

Process of delivery

Сompanies that we work with

✓ Export declaration EX1
✓ Transit declaration T1 
✓ IOSS customs clearance for import goods in EU
✓ Simplified customs clearance for goods up to 150 euro in UA
✓ Simplified customs clearance for goods up to 150 EURO in MD

✓ 100% of coverage for door delivery 
✓ 431 000 available partner pick-up points

Last mile delivery

✓ Returns for undelivered goods 
✓ Returns for unclaimed goods 
✓ Returns for uncleared goods

Return and reverse logistics

✓ Track and trace the parcel in real time 
✓ Change delivery address

Mobile App

✓ Full API integration or manual data loading 
✓ Creation of labels and cargo manifests 
✓ Exchange of detailed tracking information 
✓ PUDO dictionary

API integration

✓ Personal account and OPS manager

Care service assistance

Delivery services

On time delivery 

Our digital solutions and products Global Easy and Global Return are designed for your life and business. Our key focus is on the global B2C cross-border market for eCommerce and world online marketplaces. Nova Global's logistics and solutions can open up any country to your business through a single global API platform. Our regular intercontinental line hauls provide fast and reliable delivery between America, Europe, the United Kingdom, China, Ukraine and Moldova. Simply integrate with Nova Global to access an end-to-end delivery methodology that gets what you need from the Sender's Warehouse to the final recipient in the destination country, complete with first-mile operations, customs clearance, line hauls, and last-mile delivery operations. <a href="https://nova.global/en-ua/about/">Learn more about group of Companies</a>

Global Easy — your delivery from anywhere in the world

Delivery of returned goods

Shopping in international online stores is easy. Nova Global provides virtual addresses in key regions, including 20 countries, such as the United States, the United Kingdom, Italy, and others: you can receive parcels even if the seller does not deliver to your country.

Shopping in online stores of the World without limits

Register a shipment for import

Register a shipment for export

How to register

Delivery to the service point / parcel locker / recipient’s address in Ukraine

It is a logistics solution that helps deliver parcels for businesses through the network of Nova Poshta Global service points to Recipients around the world. For example, if you sell products on Etsy, Amazon or eBay marketplaces. We provide cargo acceptance at Nova Poshta service points according to a simplified procedure. The new online account is designed specifically for you - convenient, adaptive and functional. We will reimburse 100% of the cost of goods and delivery in case of loss. Transparent tracking of your order. Professional support 24/7 at all stages of cooperation.

Sell and ship worldwide

Choose the type of Freight:

<h1><span data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;International freight agent&quot;}" data-sheets-userformat="{&quot;2&quot;:897,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0}">International freight agent</h1>
Nova Poshta Global expands the scope of services and offers a new service to businesses. One of them is road and air freight from China, Germany, Poland, the USA and other countries worldwide. It is a cargo transportation, which is carried out on the basis of an agreement and includes a set of preferences for the client of the transport company. Freight is required for delivery or receiving large, bulky, dangerous cargo, or a large batch of standard goods and products. In this case, transportation involves additional stages:
• ensuring the secure delivery;
• preparation of an extended set of accompanying shipping documents;
• frequently, intermediate warehouse services;
• cargo insurance;
• forwarders services and brokers support.
Nova Poshta Global takes over international transport stages when concluding a freight agreement.
<h2>Road freight: international transport features</h2>
Road freight is the rental of one or more trucks for the delivery of cargo on pallets or in containers. The advantage of this service is the ability to select the desired vehicle:
• a trailer;
• a van;
• temperature-controlled truck, etc.
One of the drawbacks is that the long distance delivery takes a considerable amount of time, so when crossing the border the downtime is possible. However, the affordable price of the service for some customers compensates for this shortcoming.
The agreement defines the conditions for road freight transportation:
• weight and type of the cargo;
• place and time of loading;
• type of vehicles;
• destination, unloading address;
• delivery date;
• payment procedure.
These conditions shall be observed by the parties. If they are violated, the aggrieved party receives compensation.
<h3>Air freight: transportation features</h3>
To deliver a container from China, India, the USA and other remote countries by car, you need to wait several months. The companies don’t always have time to wait.
Air freight allows you to quickly deliver and receive express shipments from Ukraine abroad and to Ukraine from 30 countries of the world. As well as road freight, air cargo involves the signing of an agreement between the parties. All conditions, including force majeure, for example, due to seasonal or weather restrictions are indicated in the agreement.
Air freight pros:
• flights logistics according to individual preferences and route;
• cargo transportation is possible to any place in the world;
• delivery in a short time, which is important when transporting fragile and perishable goods, animals, and plants;
• high speed and security level;
However, air freight transportation has a disadvantage which is a high cost. But all the advantages outweigh this drawback.
<h3>Overseas freight shipping rates calculation</h3>
Many entrepreneurs inquire how to calculate overseas freight shipping rates for a particular consignment of goods. The value of the agreement is determined by:
• means of transport
• distance;
• cargo type and volume;
• insurance amount;
• delivery terms;
• additional services — loading, packaging, support.
Contact the manager of Nova Poshta Global to find out the details of freight. They will also guide you on the overseas air freight rates and road freight rates.

Delivery to the service point or recipient’s address in Ukraine

Nova Global offers to use the International Freight service if your cargo: • Is oversized, • Is dangerous, • Requires compliance with the temperature regime, • Cannot be delivered as a part of the basic services (International delivery, Global delivery export/import, Delivery of pallets). Freight is a complex product of cargo delivery around the world carried out by air, sea, and road transport. A network of reliable partners around the world, combined with our many years of experience, allow us to offer you flexible terms and high-quality services. A personal manager will offer optimal logistics solutions based on the needs of your business and will accompany your cargo. We provide additional services according to your needs, including customs clearance services in Ukraine by Nova Global's own brokers, additional liability service (the ability to receive compensation in the amount of the declared value in case of loss or damage to the cargo), support provided by a personal manager, and the ability to track shipping status.  Advantages of Freight: &bull;&nbsp;Choosing the best route and delivery cost, &bull;&nbsp;Support by a personal manager, &bull;&nbsp;Pickup at the address or cargo service point (check availability in your country), &bull;&nbsp;Delivery to the recipient's address.

Freight and logistics solution for business

High-quality road delivery of your goods all over Europe

We deliver pre-assembled and complete cargo.
 
LTL Road Freight: high-quality and reliable shipping of groupage cargo across Europe. We deliver oversized cargo both on pallets and without them. We provide an option of customs clearance or clearance at the cargo customs cargo terminal of your choice in Kyiv and Lviv.
 
FTL Road Freight: Freight transportation service by individual vehicles around Europe. Delivery of dangerous goods and cargo in compliance with the temperature regime.
 
We provide a wide range of additional services, which allows us to offer a service that best meets your needs.
 
We offer the support of a personal manager and the ability to track the shipping status.

Global Freight Road

Comprehensive service of air cargo delivery around the world

Cooperation with leading airlines and a broad network of partners around the world makes it possible to deliver your cargo to almost anywhere in the world. In the conditions of the ban on flights from Ukraine, we carry out combined shipping by road + air.
 
Depending on your needs, we can offer such delivery options:
 
&#8220;Airport-to-airport&#8221; 
&#8220;Airport-to-door&#8221; 
&#8220;Door-to-airport&#8221; 
&#8220;Door-to-door&#8221;
 
We provide a wide range of additional services, which allows us to offer a service that best meets your needs.
 
We offer the support of a personal manager and the ability to track the shipping status.

Global Freight Air

Comprehensive service of sea freight delivery around the world

We provide cargo delivery service between the ports of the world you need.
 
We provide a wide range of additional services, which allows us to offer a service that best meets your needs.
 
We offer the support of a personal manager and the ability to track the shipping status.

Global Freight Ocean

Personalised integrated logistics solutions worldwide.

We provide personalised logistics solutions that allow you to optimise costs, ensure smooth transport and meet all the specific requirements that are critical in today&#8217;s globalised trade.
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Customised FLEX solutions are tailored to your specific needs, taking into account the specifics of the cargo, route, budget and timing.
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We can transport goods to the most remote corners of the world.
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Standard cargo (pallets, boxes); 
Highly sensitive goods (medicines, electronics); 
Goods requiring special transport conditions; 
Dangerous goods (ADR); 
Bulky goods.

Global Freight Flex

Available services	Global Seller	Global Freight	Global E-commerce	Global Forwarding
Customs clearance
Delivery to the service point
COD Shipments
Return
Return delivery
Disposal
Marketing support